Terms and Conditions
Welcome to www.sarahbrooksby.com - home of Sarah Brooksby Photography, Norwich, Norfolk, UK
These terms and conditions outline the rules and regulations for the use of Sarah Brooksby Photography's Website and services, located at https://www.sarahbrooksby.com/
By accessing this website and booking services, we assume you accept these terms and conditions, and by continuing to use this website or service, you are agreeing to these terms without reservation.
Do not continue to use www.sarahbrooksby.com or to book Sarah Brooksby Photography's service's or purchase products if you do not agree to all of the terms and conditions stated on this page.
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Unless otherwise stated, Sarah Brooksby Photography and/or its licensors own the intellectual property rights for all material on www.sarahbrooksby.com. All intellectual property rights are reserved. You may access this from www.sarahbrooksby.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from www.sarahbrooksby.com
Sell, rent, or sub-license material from www.sarahbrooksby.com
Reproduce, duplicate or copy material from www.sarahbrooksby.com
Redistribute content from www.sarahbrooksby.com
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Sarah Brooksby Photography does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Sarah Brooksby Photography, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Sarah Brooksby Photography shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Sarah Brooksby Photography reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Sarah Brooksby Photography a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law, and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Sarah Brooksby Photography, and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Sarah Brooksby Photography. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Sarah Brooksby Photography's logo or other artwork will be allowed for linking absent a trademark license agreement.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Reservation of Advertising Use:
As images are the tool that sells my services to my clients, all bookings are restricted to retained advertisement usage. All sessions are subject to the use of advertising including and not limited to this website, social media and any business advert to help promote my work and display my technical skills as per the creative commons act and my rights as the lifetime worldwide copyright holder of the images unless otherwise agreed in writing before the session and signed, dated and named by the photographer. This is a no exception rule unless it is discussed prior to the booking so that the price can be adjusted to a non-advertising rate, as this reflects in the pricing due to image copyright and if you wish to purchase the whole copyright, the fees are significantly higher than the base session fees. As a photographer who deals in photographs, this is how you promote your work as a quote-unquote "artist" and you must appreciate that when booking, you'd want to see at least a small handful of my latest work before deciding to book your session and that you wouldn't be booking me if I only had a small handful of pictures online to display my work - for this reason, it is a blanket rule to retain full advertising usage. No exceptions unless it is discussed prior to the booking and the price is adjusted to reflect the sale of the full copyright, otherwise, I retain the full copyright for life to all images that I take, process, digitally render, beauty retouch, creatively edit, process into print quality and have overall produced physically or digitally.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
Please note that the images displayed on this page do not reflect an endorsement of products by any client, they are simply displays of my artistic work to show future clients. Only images that contain written reviews next to, above or underneath them are endorsements and these are factual direct quotes taken from reviews with only minor adjustments to spelling and grammar to prevent the website from being marked down by search engines for containing errors or text that doesn't make sense to the search engines algorithm.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Wedding & Event Breaks:
Regular rest breaks are required throughout weddings and events to maintain physical stamina. These breaks will be taken during quieter times as much as is possible and when the guests are eating.
Booking & Admin Fees:
Booking & admin fees are taken to ensure the admin work behind the scenes and the lengthy booking process is paid for even in the event of cancellation. Because this service is undertaken before the session date, by cancelling there is no right to a refund of the booking and admin fee and all refunds are limited to the session fees only. By booking with Sarah Brooksby, you agree to this condition of sale without exceptions and this term applies to weddings, family, portrait, studio, pet, events, newborns and any other type of photoshoot or session.
1 Year Free Rescheduling Terms:
In order to qualify for the free one-year rescheduling within your wedding booking, all dates must be checked and agreed upon before any booking is made, or no dates can be guaranteed. This is limited to off-peak days only as bookings are taken so far in advance. There are no guarantees of any Saturday or Sunday bookings at any point of the year due to the nature of the business, so please get in touch before rebooking your venue and other vendors as all booking & admin fee's are non-refundable even if your desired date is already taken.
Free Engagement Sessions:
Sessions are designed to allow us to meet and sign paperwork with the incentive of some free photos to encourage people to participate, they are not full length sessions and they do carry restrictions:
Free sessions have no monetary value and cannot be refunded if you do not claim your session
Sessions are subject to demand and availability and the right to withdraw those sessions at any time is withheld
Sessions are subject to the photographers discretion
Sessions must be claimed at least 3 months prior to the wedding
Sessions can be withdrawn, cancelled or removed with no notice or compensation due as there is no monetary value on a free complimentary service
Sessions are designed with just enough time for two people without extras attending
Sessions must be specifically for engagement images with no children or pet session substitutes
Sessions are strictly for engagement images only and must visually be clearly and obviously to do with engagement images or the session is excluded from being free of charge
Any other types of images you wish for must be paid for separately
Travel fees will apply outside of my base area at a rate of 45p per mile plus travel, inflation & fuel cost allowances
Free sessions are ten minutes long and include three free images
Additional images can be purchased if you would like more than three images
Additional time can be purchased if you would like more than ten minutes
Sessions cannot be exchanged for extra time on your wedding package or for any other items or service as the sessions have no monetary value
If sessions run over ten minutes, my normal hourly rate applies and the minimum charge is 1 hour
Overtime Rates at Weddings:
In order to keep the admin hours spent editing at a reasonable rate, overtime at weddings is chargeable due to the sheer amount of time it takes to edit one solid hours worth of shooting. This fee is £225 per hour which includes all images from the hour fully edited with my usual creative style and fully beauty retouched as standard. This rate is reduced when booking in several extra hours at once.
Physical Goods - Weddings & Photo Shoots - Late Order Fees
To create a fair system where each client gets the time and service they paid for to view, discuss, pick, order and process each print order, there is a time limit on how long after your wedding or photoshoot you can order the physical goods without incurring an additional admin charge. Each wedding package or photoshoot gives you a fourteen-day window to book in your print order. Due to the length of time it takes to order prints, every client is given a fourteen-day window to order prints before that ordering window is then closed to allow for the next client's turn. Once this is closed, the next client starts the print process and takes the top of the queue. This system is designed to be fair to all clients to allow everyone the service and time to order their prints and to allow the business enough time for each client so that the business can provide an excellent level of customer service and an excellent user experience. If you have missed your order window, additional admin fees are due as set out below as the order has to be placed outside of the office opening hours to prevent the next client from losing out on the service that they have paid for.
The late order admin fees for wedding albums are as follows:
1-7 days late: £50
7-14 days late: £75
14-30 days late: £100
30-45 days late: £125
45-65 days late: £150
65-100 days late: £175
100-150 days late: £200
150-200 days late: £225
200-300 days late: £250
300-365 days late: £275
365+ days late: £300
On top of the admin fees the client must also cover any increases in material costs, delivery costs, transport costs, office running costs, inflation etc.
For any other type of session other than a wedding, please get in touch and I will check your print cost and work out the total for you.
Wedding Package or Photoshoot Price Increases
If the price of my packages goes up and you have not paid the booking & admin fee then I cannot guarantee the same price being available to you upon booking due to fluctuating supplier and material costs. Unfortunately due to the uncertainty of the financial market at present, I can only guarantee prices for bookings where the booking and admin fee has already been paid.
Sarah Brooksby Photography reserves the right to amend prices and availability on the website, physically in print or anywhere listed online or offline due to errors or omissions without notice. Prices are correct at the time of publication but may change without notice with the exception of confirmed bookings where the booking & admin fee has been paid and you are already on the internal system. Confirmed bookings will not alter - price changes apply to new clients only who have not booked in and paid the booking and admin fee unless otherwise stated by the photographer - for example when booking several years in advance.
Wedding Package Item Changes
Printed products are provided for free with most wedding packages or are available to purchase separately, however, Sarah Brooksby Photography reserves the right to exchange the printed items included for free with similar or better items from alternative suppliers should an issue arise with the supply or quality of supplied printed goods to the business that could jeopardise the quality or delivery of your goods. In the event of an issue with any supplier, Sarah Brooksby Photography reserves the right to change the free or paid items included with your package at any time to similar or better items or services with similar specifications depending on what is available within the industry. If paid physical items are not available and there was no service or admin aspect to that payment, a full refund will be issued. Sarah Brooksby Photography will always strive to provide you with the exact products ordered, and where possible in the event of issues, items that have similar or better technical specifications or services of a greater value than the printed goods. If the items ordered are not available due to the length of time between booking and the wedding or circumstances out of Sarah Brooksby Photograph's control, the items will be exchanged for a similar value item or service where possible or a gift card will be issued as compensation.
In the unlikely event of the Government raising the VAT rates, Sarah Brooksby Photography reserves the right to pass on VAT increases to the client since such changes are (a) outside the business' control (b) publicly known and verifiable and (c) universally applicable
To cover the increased costs associated with physical banking and money laundering checks, an admin fee of £25 is due on any cash payments over £250 and is due on each payment or instalment made.
The session fees are split into two parts - the first payment is taken as a booking & admin fee to cover the work behind the scenes which is non-refundable unless the photographer has to cancel. If weather causes the shoot to be postponed, no refund is due, the only time a refund is due is if the photographer has to cancel the session without rescheduling. If you change your mind about your photoshoot, the session fee is fully refundable but the booking & admin fee is forfeit as this work has already been carried out behind the scenes to book and plan your session.
Wedding Fees: The wedding fees are split into two parts with a smaller portion of it marked as the booking & admin fee which is non-refundable under any circumstances to cover the work behind the scenes and costs associated with booking, planning, all work prior to the wedding date and reserving your date for you and for excluding other bookings on that date. This fee is to cover work already undertaken upon booking. The other part of the payment is the photography fee, which is fully refundable when enough notice is given before cancellation to refill the date with another booking. The sooner you cancel, the more of your payment you will be refunded on a sliding scale to reflect the notice period given as per wedding photography industry standards. If you cancel with less than 12 months notice, a partial refund is due. If you cancel after 6 months notice, no refund is due at all. to cover the cost of the lost booking as it is too late to fill with another client at that short notice.
As part of your session, a legally binding form or verbal agreement will be made to use the photos online and will be reflected as a discount on the session pricing and under the law in the UK, verbal contracts and written contracts are legally binding. All prices displayed on this website are for advertisement usage of the images and will not apply to any clients wishing their images to be withheld from online usage. For sessions where it was not possible to obtain written permission before the start of the session, for example, when clients live too far away to meet first or the session has to start abruptly like, during a surprise party where there is no time to sign contracts first, verbal agreements will replace written agreements and will be upheld by the law. As images are the tool that sells my services to my clients, all bookings are restricted to retained advertisement usage and the prices displayed on this website and elsewhere online display rates that reflect the advertisement usage of the images. I personally do not take on sessions where the client requests the images not to be posted online as this takes up time that could be devoted to other clients where the images can be used to further promote and display my artistic talent as this is the basis of how you run a photography business as all future bookings want to see recent work and displays of technical ability. All sessions are subject to the use of advertising including but not limited to this website, social media and any business advert, session, feature, article, post or otherwise to help promote my work and display my technical skills as per the creative commons act and my rights as the photographer and lifetime worldwide copyright holder of the images. This is non-negotiable unless otherwise agreed in writing before the session with the pricing changed to reflect the copyright being sold along with a copy of the images. This is a no exception rule unless it is discussed prior to the booking so that the price can be adjusted to a non-advertising rate.
Images, poses, lists, missed shots, set photos, formal photos or missed group shots as a documentary photographer
I work in a candid, natural and documentary way so if you'd like a specific shot, you do need to ask for it as otherwise I will simply let the creativity run loose and record your day in my usual documentary fashion as you see on my website. If there's specific shots that you want, you do need to ask for them as I cannot predict what each specific client or family wants - and it varies wildly! Due to the nature of event photography, no shot, list, image or feature can be guaranteed and it is your responsibility to ensure that all specific shots or poses that you wanted are physically taken before I leave at the end of the day. I will not compensate or replace any missed shots after I leave. As I do not know you, your family or your friends, I cannot think of these things for you and I do need you to ensure that it’s both asked for and time is made for each and every shot that you want on the day. I cannot be held responsible for us running out of time and that is the most common issue on wedding days - the photos have to be cut short to allow the chef to serve the food on time as this is almost always the venues top priority. The venue has to pay overtime to their staff if they run late so they will always try to hurry the day along, even if it's running later than expected to the detriment of your group photos and couple photos time. If set photos are really important to you, it can be useful to check with your venue first to see if they will hold back the food until the set photos are done - no matter how long that takes. The longest set photos that I've done at a wedding was between 3-4 hours - the guests were not very happy with the couple as you can imagine and neither were the venue staff! Once the formal photographs are finished and we move on to documentary naturals and candid’s any missed shots must be specifically asked for. I'm always available to take a specific shot, no matter what I'm photographing - please just ask me no matter how busy I look! If you do not ask for specific shots on the day, I cannot guarantee that they will be included as despite my best efforts, I unfortunately cannot read minds. I do really try though! If I could pick a superpower, that would have to be it, but unfortunately my only superpower is freezing time and capturing moments to make beautiful memories to cherish forever - but I can live with that! No shot can ever be guaranteed even if it is taken as it could come out bad on the pc afterwards due to the nature of photography itself. Shots also cannot be guaranteed due to the nature of events. If you do not make time or ask for a shot, I cannot be held responsible. I always ask my clients if there's anything else they want before I leave - this is the last chance during your booking to get any other shots that you wanted, that we didn't have time for, that we had forgotten, that we had asked for but we didn't have time for, any shots where we couldn't get them because people weren't available or any shots that you may have forgotten earlier in the day. I'm always happy to grab missed shots throughout the evening - just because I'm a documentary style photographer doesn't mean that I won't happily stop and grab photos - I love the random "Can you get this?" moments! Unfortunately I cannot be held responsible for any shots that you remember that you wanted after I leave on the wedding day - all shots must be asked for on the day before I finish and anything that was missed is unfortunately missed as I can only shoot the groups, poses and images that you ask me to and is physically possible outside of my usual documentary candid and creative natural style. Please don't hesitate to give me a call to chat about this further if you have a particularily long list of photos that you are wanting to get - it's definitely possible, but we do need the help of the venue to ensure that we can get them in if the day should happen to overrun. More weddings overrun before the food is served than weddings that don't - you'd be surprised. It's pretty unusual for things to run on time before the food is served and the photos are always what is cut short to ensure that the food can get out on time!
No free items are guaranteed and are supplied as complimentary promotional items only. No warranty, monetary value or guarantee is given or implied and cannot be returned
Returns & Refunds policy:
You are entitled to cancel your order within 30 days without giving any reason for doing so as long as personalized and customized print items have not begun processing, as once they have begun manufacturing, this process cannot be stopped and the goods are made custom to your order. Please be sure before ordering prints as they cannot be refunded, although every effort is made, unless I give you confirmation of cancellation within 12 hours of order the images will have gone to print.
The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
The deadline for cancelling a customized order is 12 hours from the date you placed the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail to firstname.lastname@example.org
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Hourly Services and free promotional goods are not eligible for returns or refunds.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are as new in the original packaging
The goods were not personalised printed or digital file loaded items
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized, including prints, albums, presentation boxes, gift boxes, engraved USB drives & USB drives loaded with files
Any other item printed with your image or customized to your order.
The supply of goods which are, after delivery, according to their nature are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Physical Goods
You are responsible for the cost and risk of returning the goods to us. You must get in touch to obtain an RMA and the details to return before returning any goods or returns will not be accepted. We cannot be held responsible for goods returned without an RMA, damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the physical goods or proof of received return delivery with the correct supplied RMA details.
If the goods were marked as a gift when purchased and then shipped directly to you via email or mail, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver. Gift cards must be redeemed by the date stated on the gift card. Gift cards are non refundable or exchangeable.
If you have any questions about any policy, please contact me by e-mail at email@example.com